1. Introduction
Big Leap LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit bigleap.app, contact us through our forms, or otherwise interact with our services.
2. Information We Collect
We collect information that you voluntarily provide and information generated through normal website operation, including:
- Personal identifiers such as your name, email address, phone number, and company name.
- Inquiry details such as project descriptions, requested services, and communication preferences.
- Device, browser, and usage information, including IP address, referring pages, and general interaction data.
- Analytics and performance data used to monitor and improve the effectiveness of the Site.
3. SMS/Text Messaging Privacy
Information We Collect
When you opt in to receive SMS messages through our website, we collect:
- Your phone number
- Your SMS consent preferences, including transactional and marketing opt-ins
- Records of SMS messages sent and received
- Opt-in and opt-out timestamps
How We Use This Information
We use your phone number and consent preferences solely for the purposes you authorize:
- Transactional SMS: messages related to your inquiry, project updates, scheduling, and customer support.
- Marketing SMS: promotional messages, offers, announcements, and service updates, only if you explicitly opt in.
Data Sharing
We do not sell, rent, or share your phone number or SMS consent data with third parties for their own marketing purposes. We may share your phone number with service providers solely to deliver messages on our behalf and only under contractual restrictions that prohibit other uses.
Data Retention
We retain phone numbers and SMS consent records for as long as needed to provide communications, honor your preferences, and comply with legal or regulatory obligations.
Your Rights
- Opt out at any time by replying STOP to any SMS message.
- Get help by replying HELP or emailing support@bigleap.app.
- Request deletion of your phone number and related SMS data by contacting support@bigleap.app.
Consent Is Not Required for Purchase
Providing consent to receive SMS messages is not a condition of purchasing any product or service from Big Leap LLC.
4. Cookies and Tracking
We use cookies and similar technologies to operate the Site, remember user preferences, understand engagement patterns, and improve performance. Some analytics and advertising-related tools may be provided by third parties acting on our behalf.
5. How We Use Your Information
- To respond to inquiries and provide requested information.
- To evaluate project fit, schedule calls, and support ongoing client communication.
- To operate, maintain, secure, and improve the Site and our services.
- To send updates, announcements, and marketing communications when permitted by law and your preferences.
- To comply with legal obligations and resolve disputes.
6. Disclosure of Information
We may disclose information in the following circumstances:
- To employees, contractors, and service providers who need the information to perform work on our behalf.
- To comply with legal process, court orders, or lawful governmental requests.
- To protect the rights, property, and safety of Big Leap LLC, our users, or others.
- In connection with a business transfer such as a merger, sale, or acquisition.
7. Data Security and Retention
We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain data only as long as needed for legitimate business purposes, legal compliance, and recordkeeping.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. To submit a request, contact us at support@bigleap.app.
If you are opted into SMS communications, you may also manage that channel directly by replying STOP or HELP to a message we send.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and remove the data if appropriate.
10. Contact Information
Questions about this Privacy Policy or our privacy practices may be directed to:
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will update the "Last updated" date at the top of this page.
Your continued use of the Site after an updated policy is posted constitutes acceptance of the revised policy.